Frequently Asked Questions

Arrival and Departure

What time is check-in and check-out?
Your confirmed check-in time is listed in your booking confirmation or digital welcome guide – this is usually 4 or 5 pm. Check-out is at 10 or 11 am on your departure day. Please ensure you follow these times, as they allow our housekeeping team to prepare the property for the next guests. 

Dogs and Pet-Friendly Stays

Can I bring my dog?
98% of our properties are pet-friendly, check the property listing, or ask our team if you are unsure.

How many dogs can I bring?
It depends on the property. Some allow one dog, while others may allow more. Always check the property listing before booking. There’s a simple set of icons on the property page showing the number of pets allowed, and further details are provided in the description. 

Is there a pet fee?
Yes, an extra charge per pet, per stay applied and must be added at booking. This charge covers additional cleaning.

Are there any pet rules?
Yes, to keep properties in great shape for all guests, we ask that dogs:
– Aren’t left alone in the property
– Stay off beds and furniture
– Are cleaned up after, inside and out

Discounts and Offers

Do you offer any guest discounts?
Yes, we have two types:

Type 1 – Core Discounts – Always available throughout the year with a valid code, only bookings made directly through AHL qualify for these discounts and ONLY one discount can be applied per booking. 

• Returning Guest discount 
  If you’ve booked with us before you can use your code from your thank-you email, guest login, or newsletter to enjoy 5% off your next stay. 

• Holiday Loyalty discount 
  Book your next break during your current stay and we’ll give you 10% off to say thank you. 

Type 2 – Special Offers – Seasonal, last-minute or promotional offers. These change regularly, so check out our Offers Page, sign up for newsletters, or follow us on social for more information. 

Can I use more than one discount?
No, only one fixed core discount can be applied per booking. If more than one is entered, we’ll always apply the best one. 

Why didn’t I receive a returning guest discount?
Only bookings made directly through AHL (our website or phone) qualify for returning guest discounts. Bookings via Airbnb or other platforms aren’t included. 

Your Stay

What will be provided in the property?
Each home is unique, but you’ll usually find:

• All beds will be made up ready for your arrival
• Bathroom towels are provided (please remember to bring your own beach towels)
• You’ll also find a small Arrival Essentials tote bag with a few useful items to get you started 

Do you provide linen and towels?
Yes, for all confirmed guests. Travel cot and linen or mattress is not provided.

• Yes – bed linen and bathroom towels are provided for all guests
• Please bring your own beach towels for use outdoors or at the beach
• Note: We don’t provide linen or a mattress for travel cots, so please bring your own if you’re using one

What if I have mobility or access needs?
Please get in touch with our tea before booking, we’ll help you find the right property.   

How do bins and recycling work?
Each property has different bin collection days and systems. Check your Digital Welcome Guide for:

• Bin Location
• Collection day  
• How to separate rubbish  

Contact and Help

What if I have questions or need help during my stay?
Your Digital Welcome Guide has answers to common questions. If you need help, please call our team on 0333 050 7487, this line is monitored 7 days a week for guest support. 

What are AHL’s Big Giveaway T&C’s

 1- The promoter is: Anglesey Holiday Lettings Ltd whose registered office is at The Shop, Llys Llewlyn, Aberffraw, LL63 5AQ  

2- The competition is open to residents of the United Kingdom aged 18 years or over except employees of Anglesey Holiday Lettings and their close relatives and anyone otherwise connected with the organisation or judging of the competition.  

3- There is no entry fee, however, to enter they simply need to make a donation of any size to the Just Giving page and complete the Google Form.  

4- Only one entry will be accepted per person.  

5- Closing date for entry will be 16th May 2025. After this date no further entries to the competition will be permitted.  

6- No responsibility can be accepted for entries not received for whatever reason.  

7- The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.  

8- The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.  

9- The prize is as follows: a free week holiday in Hafan including a gold hamper – winner picks the date, Menai Adventure Experience for 2 people from Rib Ride and jams and cowboy chutney from Anglesey Foods. The prize is as stated, and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability, and we reserve the right to substitute any prize with another of equivalent value without giving notice.  

10- Winners will be chosen at random by software, from all entries received and verified by Promoter and or its agents.  

11- The winner will be notified by Anglesey Holiday Lettings, by email and or phone within 14 days of the closing date. The winner will only ever be contacted by Anglesey Holiday Lettings. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.  

12- The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.  

13- The competition and these terms and conditions will be governed by UK law and any disputes will be subject to the exclusive jurisdiction of the courts of England.  

14- The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.  

15- Entry into the competition will be deemed as acceptance of these terms and conditions.