FAQs
FAQs or frequently asked questions.
We know you can have a lot of questions when it comes to booking a holiday, and we want to reassure you on the whole process. On each property, we have tried to provide as much specific property detail as possible from detailed walk-throughs to amenity lists all to put your minds at ease. However, for those other FAQs please see below.
Our FAQs list is constantly evolving to address as many frequently asked questions as possible.
Can I do an online food shop to be delivered at the house?
Yes, you can, however we do ask that you select your delivery time for once you have entered the property this is usually either 4 or 5pm depending upon your particular property.
Can I get an earlier check in time?
Unfortunately no, these are set for the housekeepers to do a thorough clean and turn the property over ready for your arrival.
I am a returning customer, how do I get my returning customer discount applied?
As long as you book with the same name and email our system will flag up any returning customers and then we will apply the discount before any payment is taken. It is important to book with the same name and email for our system to flag this up. If you have recently changed your name (married/divorced) please note any previous booking numbers you may have in the comments section for us to find your old bookings.
I am a returning customer and I have booked 2 weeks do I receive both discounts?
Unfortunately, no. We can only honour one discount per booking, the larger discount will always be applied to you booking.
You used to be Rhosneigr Holiday Lettings, now you are Anglesey Holiday Lettings, have you merged?
No, we haven’t merged, or acquired any other business. Our name has simply changed to encompass our business growth and to bring in all our properties that reside outside of Rhosneigr into our brand and family. We are still the same business, ethos and friendly faces.
Since I made my booking I now have a dog, can I add this to my booking?
Yes, only if you have booked a pet-friendly holiday home. If you have simply go to Guest Login, find your booking, click on option and extras and then add pet-premium. If you have booked a non-pet-friendly property please call the office and we can look to move you into a pet-friendly property if one is available.
I am a local business, how do I look to become a featured partner?
Please drop all partner related, featured business emails to marketing@anglesey-hl.co.uk
Can I get more information about gift vouchers?
Of course!
How it works:
We will provide a personalised holiday gift voucher with your chosen message and for the amount you’d like to gift. The voucher can be redeemed at any of our holiday properties on Anglesey, at any time of the year.
The gift voucher will include a timeframe within which they need to book, which we will confirm with you when you purchase.
How to purchase:
Simply email jamie@anglesey-hl.co.uk with the amount you’d like, who the gift is for, and any message and we will send you the voucher with all details filled in.
T&C’s:
- The gift voucher is not redeemable for cash.
- The gift voucher is non-transferable and resale is prohibited.
- If a gift voucher is lost, stolen, destroyed or used without permission, a replacement will not be provided in these circumstances.
We will provide a personalised holiday gift voucher with your chosen message and for the amount you’d like to gift. The voucher can be redeemed at any of our holiday properties on Anglesey, at any time of the year.
The gift voucher will include a timeframe within which they need to book, which we will confirm with you when you purchase.
“What a beautiful apartment, home from home, lovely design and great position.”
Sue, Phoebe & Helen