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Frequently Asked Questions

We want you to have a great holiday with AHL,
so here are a few key points to help you.

Arrival and Departure

What time is check-in and check-out?
Your confirmed check-in time is listed in your booking confirmation or digital welcome guide – this is usually 4 or 5 pm. Check-out is at 10 or 11 am on your departure day. Please ensure you follow these times, as they allow our housekeeping team to prepare the property for the next guests. 

Dogs and Pet-Friendly Stays

Can I bring my dog?
98% of our properties are pet-friendly, check the property listing, or ask our team if you are unsure.

How many dogs can I bring?
It depends on the property. Some allow one dog, while others may allow more. Always check the property listing before booking. There’s a simple set of icons on the property page showing the number of pets allowed, and further details are provided in the description. 

Is there a pet fee?
Yes, an extra charge per pet, per stay applied and must be added at booking. This charge covers additional cleaning.

Are there any pet rules?
Yes, to keep properties in great shape for all guests, we ask that dogs:
– Aren’t left alone in the property
– Stay off beds and furniture
– Are cleaned up after, inside and out

Discounts and Offers

Do you offer any guest discounts?
Yes, we have two types:

Type 1 – Core Discounts – Always available throughout the year with a valid code, only bookings made directly through AHL qualify for these discounts and ONLY one discount can be applied per booking. 

  • Returning Guest discount 
    If you’ve booked with us before you can use your code from your thank-you email, guest login, or newsletter to enjoy 5% off your next stay. 
  • Holiday Loyalty discount 
    Book your next break during your current stay and we’ll give you 10% off to say thank you. 

Type 2 – Special Offers – Seasonal, last-minute or promotional offers. These change regularly, so check out our Offers Page, sign up for newsletters, or follow us on social for more information. 

Can I use more than one discount?
No, only one fixed core discount can be applied per booking. If more than one is entered, we’ll always apply the best one. 

Why didn’t I receive a returning guest discount?
Only bookings made directly through AHL (our website or phone) qualify for returning guest discounts. Bookings via Airbnb or other platforms aren’t included. 

Your Stay

What will be provided in the property?
Each home is unique, but you’ll usually find:

  • All beds will be made up ready for your arrival
  • Bathroom towels are provided (please remember to bring your own beach towels)
  • You’ll also find a small Arrival Essentials tote bag with a few useful items to get you started 

Do you provide linen and towels?
Yes, for all confirmed guests. Travel cot and linen or mattress is not provided.

  • Yes – bed linen and bathroom towels are provided for all guests
  • Please bring your own beach towels for use outdoors or at the beach
  • Note: We don’t provide linen or a mattress for travel cots, so please bring your own if you’re using one

What if I have mobility or access needs?
Please get in touch with our tea before booking, we’ll help you find the right property.   

How do bins and recycling work?
Each property has different bin collection days and systems. Check your Digital Welcome Guide for:

  • Bin Location
  • Collection day  
  • How to separate rubbish  

Contact and Help

What if I have questions or need help during my stay?
Your Digital Welcome Guide has answers to common questions. If you need help, please call our team on 0333 050 7487, this line is monitored 7 days a week for guest support. 

All About Yhangry

Who do I need to contact about my booking? 
As this service is provided through a third party, all dealings, enquiries and payments need to be done with Yhangry. Call them on 020 4525 5238 or email them on [email protected]  
For more information, please view Yhangry’s FAQs. 

What Does a Chef’s Quote Include from Yhangry?

  • All ingredients
  • Chefs travel and insurance
  • Serving good to your guests
  • Clean up

Does the chef bring all the necessary cooking equipment with them? 
Please note that Yhangry chefs typically do no bring their own cooking equipment. They will use the kitchen facilities available at your home. Please inform the chef of what is available and what isnt ahead of time.  

How far in advance do I need to make a Yhangry booking? 
We recommend placing your order as early as possible to secure a chef for your event and avoid disappointment, particularly on weekends and during holidays or festive periods. That said, Yhangry can often accommodate bookings made with as little as 24 hours’ notice. 

What are the payment options available to secure a chef? 

  • Pay in full: Settle the entire amount at the time of booking 
  • Pay 10% Deposit: Available only if your event is more than 5 weeks away. The remaining balance will be automatically charged to the card on file 1 month before the event date. 
  • Split the Bill: Also available only for events more than 5 weeks away. At the time of booking, you’ll pay for your portion, and we’ll email you a payment link to share with your guests. All guest payments must be received no later than one month prior to the event.