Frequently Asked Questions

What time is check in and check out?

Your confirmed check-in time is listed in your booking confirmation or digital welcome guide – this is usually 4 or 5 pm. Check-out is at 10 or 11 am on your departure day. Please ensure you follow these times, as they allow our housekeeping team to prepare the property for the next guests. 

How do I qualify for the Returning Customer Discount?

If you’ve stayed with us before, you’re eligible for a 5% discount on your next booking. Simply enter the discount code from our newsletters, thank-you emails, or your guest log-in when booking. Please note: The code must be applied at the time of booking and can’t be added later. 

How do I receive the Holiday Loyalty Discount?

During your current stay, we’ll email you a unique 10% discount code. You can use this code to book your next holiday while you’re still with us—it’s our way of saying thank you for coming back! 

Who can use the Defence Discount, and how do I apply it?

The Defence Discount is available to members of the Armed Forces, Veterans, and the Armed Forces Community. To redeem it: 

• Log into the Defence Discount Service website 

• Search for Anglesey Holiday Lettings 

Enter the unique discount code provided at checkout 

How do I know if a property allows dogs?

Each pet-friendly property is clearly marked in its description. If you’re unsure, feel free to contact us, and we’ll help you find the perfect stay for you and your furry friend. 

Can I bring more than one dog?

This depends on the property. Some properties allow multiple dogs, while others may have a limit. Please check the property details or contact us before booking. 

Is there an additional fee for bringing my dog?

Yes, there is an additional fee per dog, per stay, which must be paid at the time of booking. The fee helps cover extra cleaning and maintenance to keep our properties in top condition for all guests. 

Are there any rules or restrictions for dogs staying at the property?

Yes, to ensure a comfortable stay for all guests, we kindly ask that: 

• Dogs are not left unattended in the property. 

• They are kept off furniture and beds (unless otherwise stated). 

• Owners clean up after their pets inside and outside the property. 

Some properties may have additional rules, so please check the listing details before booking. 

Bins?

All larger properties have a bin collection service with an external contractor. 

Check your Digital Welcome Guide (DWG) for: 

• Bin collection day 

• Location of Bins 

• How to separate your rubbish 

What can we expect in an AHL property?

Every property is unique, but most owners provide a welcome pack with essentials like tea, coffee, milk, and sugar, and often some toiletries to help you settle in. 

Is linen provided?

Yes, we provide bedding and towels for the number of guests confirmed in your booking. 

• Please confirm the correct guest numbers with our reservations team before your stay. 

• Linen for travel cots is not provided, so please bring your own. 

• Beach towels are not included, so remember to pack yours! 

What if I have special requirements?

If you have any special needs, such as mobility requirements, please contact our reservations team, and we’ll help you find the perfect property for your stay.

How do I get my returning customer discount code?

If you’ve agreed to be contacted by us, the returning customer discount code can be found in our newsletters. It is also in our ‘thank you’ letters from us which you will receive after your most recent stay has finished. It can also be found in guest log-in.  

Are there any other rules we need to follow with the returning customer discount code?

Once we have received your booking, our staff will double check your information to ensure you are a returning customer. It is important to book with the same name and email for our system to flag this up. If you have recently changed your name (married/divorced) and or moved address, please note any previous booking numbers you may have in the comments section for us to find your old bookings. It is worth noting that only one discount can be used when making a booking, we reserve the right to amend your booking to reflect one discount.

I booked via another website (Airbnb VRBO etc.) Why have I not got a returning customer discount?

The returning customer discount is only applicable to those who have booked directly via our website as per our booking terms and conditions. If you wish to be eligible for the discount all future bookings should be made directly. 

I have paid my deposit but didn’t see the discount when booking? How do I know this has been applied and processed?

You must enter the returning customer discount code when placing your booking. This way the code is applied and taken off the total right at the start and will show in all your confirmation emails. If you do not see the discount then there is a chance you may not have entered the discount code at the time of booking. The code will not be applied post booking. 

What are AHL’s Big Giveaway T&C’s

 1- The promoter is: Anglesey Holiday Lettings Ltd whose registered office is at The Shop, Llys Llewlyn, Aberffraw, LL63 5AQ  

2- The competition is open to residents of the United Kingdom aged 18 years or over except employees of Anglesey Holiday Lettings and their close relatives and anyone otherwise connected with the organisation or judging of the competition.  

3- There is no entry fee, however, to enter they simply need to make a donation of any size to the Just Giving page and complete the Google Form.  

4- Only one entry will be accepted per person.  

5- Closing date for entry will be 16th May 2025. After this date no further entries to the competition will be permitted.  

6- No responsibility can be accepted for entries not received for whatever reason.  

7- The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.  

8- The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.  

9- The prize is as follows: a free week holiday in Hafan including a gold hamper – winner picks the date, Menai Adventure Experience for 2 people from Rib Ride and jams and cowboy chutney from Anglesey Foods. The prize is as stated, and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability, and we reserve the right to substitute any prize with another of equivalent value without giving notice.  

10- Winners will be chosen at random by software, from all entries received and verified by Promoter and or its agents.  

11- The winner will be notified by Anglesey Holiday Lettings, by email and or phone within 14 days of the closing date. The winner will only ever be contacted by Anglesey Holiday Lettings. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.  

12- The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.  

13- The competition and these terms and conditions will be governed by UK law and any disputes will be subject to the exclusive jurisdiction of the courts of England.  

14- The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.  

15- Entry into the competition will be deemed as acceptance of these terms and conditions.