Privacy Policy

Information Collected

We only collect personal information that is knowingly and voluntarily provided by you, such as: 

• Name and title 
• Contact information, including email address and phone/mobile number 
• Demographic information such as address 

We also collect anonymous and technical information automatically, such as: 

• Number of visitors to the website 
• Website interaction data (pages visited, forms completed, bookings made) 
• Cookies and tracking data 

Visitors can provide additional information voluntarily, for example via email ([email protected]). We will only contact guests if they provide consent.  

For details on our use of cookies, please see our Cookie Policy.  

How Personal Data is Collected

We collect personal data in the following ways:

Direct Interactions

You may provide personal data during the booking process, when completing online forms, requesting services, creating a guest account, subscribing to newsletters, entering competitions, providing feedback, or otherwise corresponding with us via email, phone, or messenger.

Automated Technology

We collect technical and usage data automatically via cookies, server logs, and similar technologies. 

Third Parties

We may receive personal data from: 

• Analytics providers based outside the EU (e.g., Google) 
• Advertising networks (e.g., Facebook) 
• Search information providers (e.g., Google) 
• Suppliers, such as payment providers, delivery services, or website support 
• Third-party booking platforms (e.g., Airbnb, Booking.com) 

Links to Other Websites

Our website may contain links to other sites, such as preferred suppliers. Once you leave our site, we do not control these websites and are not responsible for the privacy of any information you provide there. We recommend reviewing the privacy statements of any linked websites. 

Use of Information and Lawful Bases for Doing So

4.1 Providing a Service 

We use your personal data to fulfil our contract with you as a booking agent and to assist with fulfilling the contract between you and us the property management company on behalf of the property owner. We do this because it is necessary for the performance of the contract to which both you and the owner are a party for the rental agreement as well as the contract between you and us as the booking agent you have made your booking through. 

This includes providing access to a customer portal, personalised offers, and communication regarding your booking or account. 

We will also communicate with you by any means (including email) about changes to our terms and conditions, your contract with us or with the property owner or changes to our privacy or other policies that may affect you. This is on the basis of compliance with a legal obligation or because it is necessary to perform the contracts with you. 

4.2 Our Legal Obligations 

We may process your personal data to comply with UK, EU, or other legal obligations, including cooperating with government agencies, local authorities, regulators, or law enforcement as required. 

4.3 Data Retention 

We keep different categories of data for different periods of time depending on what they are used for and we seek to get rid of what we do not need as early as possible. We are required to keep some information for longer periods by law and we keep some because it is in our legitimate interests. 

As a guide, you can expect us to retain enough data to identify you for six years after you last interacted with us or we had a commercial relationship with you. This is mainly because that is when records relating to corporate taxation can be removed. 

Because holiday letting is a long-term proposition and can involve large periods of time between booking with a particular company we will continue to send you marketing promoting our services for up to four years after your last response although the frequency of communications will decrease with time and you can ask us to stop at any time. 

While we have a commercial relationship with you we retain full records, including data from more than six years ago and if we reasonably contemplate there may be litigation or there has been a complaint in relation to your property we may retain information beyond the six-year standard. 

4.4 Marketing & Communication 

We may contact you about our services, initiatives, or events, provided you have given consent or where we have a legitimate interest. You may opt out at any time using the automated unsubscribe system. We never sell your data. 

4.5 Advertisements & Remarketing 

You may see adverts for Anglesey Holiday Lettings when you visit other websites. We allow other companies, called third-party ad servers or networks, to serve these advertisements on our behalf. We do not provide any personal customer information to these advertisers or third-party websites. 

We currently use the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the AHL website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy. You can set preferences for how Google advertises to you using the Google Ad Preferences page. 

You can find out more information on how to opt-out of the collection and use of information for ad targeting at www.aboutads.info/choices 

4.6 Social Media 

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are subject to the terms and conditions as well as the privacy policies held with each social media platform respectively. We will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email. 

This website may use social sharing buttons which help share web content directly to a social media platform. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account. 

When talking about our company or brands via social media we expect a certain level of sound judgement and common sense. We reserve the right to report and/or remove malicious or factually incorrect material regarding our company. 

4.7 Call Recordings 

All telephone calls made to and from our office are recorded for training and monitoring purposes, with the aim of improving the service we provide. These recordings are stored securely and are only accessible to authorised personnel. Recorded calls a stored in a secure manner for a period of 12 months, after which they are automatically deleted unless there is a lawful or operational reason to retain them for longer (e.g. in the case of a complaint or legal matter). By contacting our office by telephone, you consent to your call being recorded in this manner. 

Your Data Protection Rights

You have the following rights under UK GDPR. To exercise any of these rights, contact our Data Protection Officer (MD) at [email protected]: 

• Right of Access: Request a copy of your personal data. 
• Right to Rectification: Correct inaccurate or incomplete data. 
• Right to Erasure (“Right to be Forgotten”): Request deletion of your data where no legal or operational reason exists to retain it. 
• Right to Restrict Processing: Limit processing while concerns are resolved. 
• Right to Object: Object to processing based on legitimate interests (including marketing). 
• Right to Data Portability: Receive your data in a portable, structured format. 
• Right to Withdraw Consent: Withdraw consent where we rely on it (e.g., newsletters). 
• Right to Complain: Contact the ICO if you are unhappy with our processing: www.ico.org.uk. 

We are registered with the ICO as a data controller under Rhosneigr Property Lettings Ltd. 

Data Security

We take appropriate measures to safeguard information from unauthorised access or improper use. Our database is password-protected and only accessible by authorised personnel. 

Integrity of Data

We ensure the information we hold is accurate, reliable, and up-to-date. You can request a copy of your personal data to verify or correct it at any time. 

Children

Our website is not targeted at children. Personal information from children under 14 will not knowingly be collected without parental consent. 

Enforcement

Any queries relating to our collection or use of personal information should be addressed to [email protected].
Anglesey Holiday Lettings is the trading name of: 
Rhosneigr Property Lettings Limited, Unit 5a Tregarnedd Industrial Park, Llangefni, Isle of Anglesey, LL77 7YR