The BIG Switch: Booking Just Got Easier
At this time of year, towns up and down the country are busy planning their big Christmas lights switch-ons. We’ve been getting ready for a switch of our own, and it’s one of the biggest we’ve ever made.
The team at Anglesey Holiday Lettings is moving our whole booking system from SuperControl to Guesty, a new booking and property management system that brings more of our booking, payment and guest communication together in one place. It’s the kind of job that happens quietly in the background, and a lot of hours and thought have gone into it. We think it’s worth telling you about, because it changes how you book, how we talk to each other, and how you pay.
Why we did it
There’s a lot going on in the world at the moment, and we know a holiday is often the thing people look forward to most. So, we want booking one to be the easy part. If this switch takes even a little of the stress or effort out of it, it will have been worth every hour.
We know a holiday starts long before you arrive. It starts with finding the right property, booking it, and wondering whether you’ve got everything you need. We want each of those steps to feel clear and straightforward, and we want to be there to help when you need us.
What’s changing: messaging and payments
Two things will feel different. Our booking emails will look a little different, and future reservation correspondence will come from our new dedicated email address: [email protected].
Paying is changing too. If you have a payment due, we’ll contact you directly through the new system, and we’ll make it as clear as possible, so you know exactly what to expect.
A quick word on staying safe
An email about a payment from a new system or email address can understandably cause concern. If you’re ever in any doubt, please don’t make a payment or give any information until you’ve spoken to us. We’re always happy to confirm that a message is genuine.
Already booked?
Your booking is safe and sound. Your dates, property and agreed price haven’t changed, and there’s nothing you need to do. You may notice new-look emails, and a payment request through the new system when one is due, but it’s still the same friendly team looking after you here on the island, and we’ll be on hand throughout the move.
A lot of listening, and a lot of learning
This wasn’t a decision we took lightly. We listened to our guests, our owners and our own team about what works and what could be better. We went to conferences, plenty of them, to learn as much as we could from others. And we’ve brought in AI to help with efficiency across the company, which frees us up to do the things that matter most: advising, helping and sorting things out for you.
Meet your new Guest App
Everything you need for your stay will now be in one place. You can view your booking details, get directions, make payments, and find helpful information about your property and the area, all in one handy app that will be shared prior to your visit.
AHL Damage Waiver
The switch has also let us introduce something we’ve wanted to do for a while. Every new booking now includes the AHL Damage Waiver.
It provides up to £250 of cover for accidental damage during your stay, and it replaces the traditional security deposit. That means no money tied up before you arrive, and no waiting for it to come back afterwards.
For us, this isn’t really about damage. It’s about confidence. We know many of our guests have saved hard for their time on Anglesey, and the last thing you need is to worry about a broken glass. If something gets damaged by accident, ring us before you check out and we’ll sort it. We don’t expect perfection, just honesty. It’s included in your booking, so there’s nothing extra to arrange.
It’s a benefit provided by AHL rather than an insurance policy, and the full details are in our Damage Waiver FAQs.
So, what do you need to do?
Nothing. Book, pack and look forward to your stay as you always have. We’ve done the hard work in the background so you don’t have to and if you’re thinking about next year, now is a good time.
Our 2027 prices are low, and we’ve introduced short breaks from three nights throughout the year, outside peak season. If you’ve been waiting for a reason to book, this could be it.
If you have any questions about The Switch or the AHL Damage Waiver, our team is always happy to help.